Privacy Policy

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Privacy Policy

This policy describes how this website handles information. It is written to describe the site itself rather than any particular company, so it stays accurate as the site changes.

Overview

This policy explains what information this website collects, why it is collected, and what happens to it afterwards. It applies only to this website. If you follow a link to another site, that site will have its own policy and this one no longer applies.

By using this website you agree to the practices described here. If you do not agree, please do not submit information through the forms.

Information you give us

The forms on this website ask for a name, a telephone number, and optionally an email address, a property address and a short description of the work you need. Those fields exist so a quotation can be prepared and returned to you.

Nothing on the site asks for payment card details, bank details, government identification numbers, or any special category of personal data. Please do not send that information through the forms.

Providing information is voluntary. You can use the telephone number shown on the site instead, in which case nothing is captured by the website at all.

Information collected automatically

Like most websites, this one records basic technical information when a page is requested: the IP address of the device making the request, the browser and operating system it reports, the page requested, and the date and time. This is standard server logging and is used to keep the site working and to identify abuse.

Form submissions also record the page the form was sent from, so an enquiry can be matched to the service it relates to.

Cookies and similar technologies

This website does not set advertising cookies and does not track visitors across other websites.

Some cookies may be set by the third-party services described below — for example, an embedded map or video player may set cookies when that content loads. Those cookies are controlled by the provider, not by this site.

You can block or delete cookies through your browser settings. The site remains usable with cookies disabled, although embedded content may not display.

Third-party services

This website loads content from a small number of external providers. When that content loads, the provider may receive your IP address and basic technical information.

Web fonts are loaded from a font hosting service. Map content is embedded from a mapping provider. Video content, where present, is embedded from a video hosting platform and only loads when you choose to play it. Review links point to a third-party review platform.

Each of these providers operates under its own privacy policy. This site does not control what they collect or how they use it.

How information is used

Information submitted through a form is used to respond to that enquiry: to prepare a quotation, arrange an inspection, or answer a question. It may also be used to follow up on an enquiry that has not been concluded.

Information is not sold. It is not rented. It is not shared with third parties for their own marketing.

Information may be shared with a supplier or subcontractor where that is necessary to carry out the work you have asked about, or where disclosure is required by law.

How long information is kept

Enquiry details are kept for as long as is needed to deal with the enquiry and for a reasonable period afterwards, in case you get back in touch or a warranty question arises. Server logs are kept for a short period and then discarded.

You can ask for your information to be deleted at any time using the contact form on this site.

Security

Reasonable technical and organisational measures are used to protect information submitted through this website. However, no method of transmission over the internet is completely secure, and no guarantee of absolute security can be given.

Please do not send sensitive information through the website forms.

Your choices and rights

You can ask what information is held about you, ask for it to be corrected, or ask for it to be deleted. You can ask for it not to be used for follow-up contact.

Depending on where you live, you may have additional rights under local law — including the right to know what categories of personal information have been collected, the right to request deletion, and the right not to be discriminated against for exercising those rights. This website does not sell personal information, so there is nothing to opt out of in that respect.

Requests can be made through the contact form on this site.

Children

This website is intended for adults arranging work on a property. It is not directed at children and does not knowingly collect information from anyone under 16. If you believe a child has submitted information, please get in touch through the contact form and it will be removed.

Links to other websites

This site links to external websites, including review platforms and mapping services. Those links are provided for convenience. This policy does not cover them, and no responsibility is accepted for their content or their privacy practices.

Changes to this policy

This policy may be updated from time to time to reflect changes to the website or to the services it uses. The current version is always the one published on this page. Continued use of the site after a change means you accept the revised policy.

Contact

Questions about this policy, or requests relating to information held about you, can be sent through the contact form on this website.